Do the announcements come with envelopes?
Envelopes are available for purchase with your order. Please see our Price List for more information.
Can I order the envelopes early?
Yes. You can pre-order your announcements and receive the envelopes early with your paid order. There is a $6.00 charge to cover early postage of your envelopes.
On what kind of paper are the announcements printed?
Our cards are all press-printed on top quality 250gsm card paper with a matte finish.
We have twins/We're adopting. Can you change your design to accommodate this?
Yes. All designs can be modified to accommodate twins/adoption or just about any other circumstance.
I like one of the designs in the baby boy section. Can the design colours be adjusted to suit a baby girl?
Yes. All designs can be modified to suit your particular requirements. Just remember to note these requests when placing your order with us.
How long does it take to get my announcements?
Once we have the photo(s) and all information, it will take approximately 5-7 days until the order is ready for collection or for posting. Orders are posted via Australia Post and will take 2-3 days to arrive to you. We will always do our best to provide you with quality and fast service, however in the case of an unexpected delay in processing your order, we will endeavor to keep you advised of any possible changes.
What kind of picture should I use?
You can use a color or black and white photo, either digital or physical. If you have a color photo but want the announcement photo to be black and white, we can convert it for you, along with making any contrast/brightness/cropping adjustments. Please see the Photo Tips page for more information about photos.
Should I alter the photo first before sending to you?
We prefer that you don't. We will make any necessary adjustments and cropping to the photo to make it look its very best. Please don't crop the photo, as this will affect the way it appears on your announcement.
How do I send a digital photo?
Set your digital camera to the highest quality setting. Save the file with at least a 300 dpi as either a .jpg, or .tif file. 300 dpi is ideal, but the higher the image quality, the better. Please do not compress the file to make it smaller, as this will adversely affect the final print quality. We will always let you know via e-mail when we receive your photo.
I don't have a digital camera. How do I send you a picture?
If you have access to a scanner, scan your photo at 300 dpi and save it as a .jpg or .tif file. Then you can e-mail the file to us. If you prefer to send a physical photo, we will provide you with our mailing address and you can mail it to us. Your original photo will be returned with your final order.
Can I get a proof before my announcement is printed?
Yes. Digital proofs of your announcement can be made are available for your prior to printing if requested. Any changes can be made at that time, and a revised proof will be sent. Once you approve the proof, it is final and goes to print. We encourage you to carefully check the proof for any mistakes, as we are not responsible for any errors once the proof is approved.
Do the announcements require extra postage?
No. All our announcements/invitations only require the standard 50¢ postage stamp for postage within Australia.
What if I want to order more announcements later?
We keep all designs on file in the event you need more and will happily arrange extra printing for any additional quantity you require. We will also match the previous price per card you paid for your initial order.
What payment methods do you accept?
We accept cash if collecting your order in person. For all postage orders, payment can be made via a Direct Credit Bank Transfer* or by Visa, Mastercard using PayPal**.
Do I need a PayPal membership in order to pay with PayPal?
No. You can pay securely with a credit card through PayPal without signing up for membership. For information on using PayPal online secure payments, click on the PayPal icon.
Can I cancel my order?
Completed orders are non-refundable. You can cancel up to the proof approval stage with no penalty, but once the proof is approved, your order cannot be cancelled.
My question is still not answered.
Then just click here to send us an email with your question.
* For any Direct Credit Bank Transfer payments, account details will be emailed to you upon placing your order.
** Payments made using the PayPal facility will incur an additional 2% charge to cover PayPal fees.